Terms and conditions


When you place an order, Long Ashton Shoe Company Ltd accepts this as an invitation to purchase only. The order confirmation is not a guarantee that the goods will be supplied. We must receive payment before your order can be dispatched, and we do not accept payment until the point of dispatch. We reserve the right to cancel your order if we have insufficient stock, do not deliver to your area, or the product was listed at an incorrect price. We will notify customers of cancellations via email within five days.



The prices of products are displayed on our site and include VAT at 20%. Orders sent within the UK are sent free of carriage. Overseas orders may be subject to import duties and taxes. We have no control over this, and the purchaser must pay any charges.


Products & Images

We make every effort to ensure that colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item.



Stated delivery times are estimates only. Due to stock fluctuations with manufacturers we are unable to guarantee any delivery dates as we follow the guidelines set out by the manufacturer. The purchaser will pay the delivery charges that we incur due to the purchaser not signing in full.



All our boots and shoes will either be replaced, or a full refund given if you are not entirely satisfied with your purchase. Returns should be sent back unworn and in a re-stockable condition and in their original packaging within 14 days of receipt. We will only credit goods when they are satisfactorily returned to our warehouse. A signed proof of delivery to us is essential. We recommend that you use a Trackable Service by either the Post Office or Courier that not only gives you proof of your despatch but obtains a signature upon delivery of the parcel to our warehouse.



Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition. We shall have no liability to pay any money to you by way of compensation, other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


Events beyond our control

We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.



If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.